Annual Maintenance Contract

Definitions:

Usha Shriram Enterprises Private Limited referred as "USEPL".

Annual Maintenance Contract "AMC"

 

Under this contract, USEPL undertakes to maintain your Waterguard(D/E)/Reverse Osmosis installed at the above address. This contract provides for periodical service to the water-purifier and free replacement of spare parts subject to the terms and conditions mentioned hereafter.

 

Services covered by the contract are as follows:-

1. Two periodical service visits per year during the period of contract mentioned above, when the Waterguard(D/E)/Reverse Osmosis will be thoroughly checked, cleaned serviced and adjusted.

 

2. Any additional visits during the contract period, as and when required, in the event of any breakdown/malfuntioning of the equipment on the intimation in this regard by the customer.

 

3. Free Replacement of filter cartridge will be made once every year (maximum) depending on the condition of the existing cartridge during the service contract period.

 

4. Free Replacement of worn-out/exhausted parts, including Ultra Violet Lamp with new/rectified spares during the periodical servicing or breakdown visits during the service contract period.

 

 

TERMS AND CONDITIONS OF THE CONTRACT :

A. The contract shall not cover visits/replacement of parts under the following circumstances :-

a. Damage caused to the Waterguard(D/E)/Reverse Osmosis due to accident, fire, mishandling, breakage, improper or negligent use, tempering, leakage from pipes, floods, riot, pest, etc.

b. Damage caused to the equipment due to failure to observe the guidelines in accordance with the instruction manual.

c. Defects due to usage of non-recommended spares.

d. Visits for customers re-training or for re-installation.

e. Defects/failures resulting from servicing/repairs done by a person other than the authorised representative of USEPL.

f. Where this equipment is under use for more than 8 hours a day continuously, unless otherwise agreed in writing by USEPL.

g. Inspection & test report of the Company's office/service centre will be final and binding for determining defects, repairs required or certifying working of the product.

h. In any case Reverse Osmosis membrane is not covered in AMC. It can be replaced as and when required against payment.

B. Since under the terms of this contract the company is liable to supply you free replacement of spare parts in certain circumstances, Sales Tax wherever liable will be borne by USEPL. However, the spare parts replaced will be the sole property of USEPL.

C. Services under this contract exclude the following :-

a. Painting of the body, top and bottom panels, and anodising the treatment chambers and electronic housing.

b. Chrome plating of the nuts and other styling decorative materials.

D. For repairs necessitating the removal of the Purifier or any parts thereof, to USEPL Service Centre or factory,

there shall be no additional charge for the labour. However, in such cases incidental expenses incurred like frieght, packing, insurance, octroi, etc. will have to be borne by the customer.

E. The equipment must be in good working condition. The same to be certified by authorised representative of USEPL, before this contract becomes effective. The customer shall pay the necessary charges in the first instance for rendering the equipment so workable, for which USEPL will submit an estimate for approval. This clause does not apply if a contract

is renewed from the next day of date of termination of the warranty period or previous contract period.

F. The equipment should be made available for servicing as and when our Service Technician/

authorised Franchisee Technician calls on his periodical servicing visit. Failure to do so will be

treated as a service rendered and no refund shall accrue on this account.

G. Every visit by our Service Technician/authorized Franchisee Technician will be made within reasonable time from receipt of a complaint for breakdown of the equipment and will be made only during working hours of our Service Department.

H. USEPL shall not be liable for death/injury consequential damages to any person or loss/

damage to any property caused as a result of equipment failure breakdown or accident or fire or

any other circumstances beyond the control of USEPL.

I. In order to enable USEPL to discharges its obligation under this contract, the customer shall notify in writing any change in his adress within 10 days of such change. In dafault whereof, USEPL shall not be obliged to perform its obligations under this contract till it receives such an-intimation from the customer. In such an event the removal and re-installation of the Waterguard unit will be done at an additional cost as per the rates prevailing on that date.

J. This contract is not terminable before the expiry period nor is it transferable in the event of resale/gift to any other person.

K. The service contract is offered only within the municipal limits of your city. However, an additional lumpsum amount of Rs.25/- will be charged extra for each visit made beyond these limits but within the metropolitan area and will have to be paid in cash to the Service Technician attending for which a cash memo/bill will be given.

L. Contract charges are payable by online payment favouring

USHA SHRIRAM ENTERPRISES PVT. LTD. in

advance and payment shall accompany the signed copy of the contract.

M. Renewal of the Service contract after its expiry will be at the sole discretion of USEPL.

N. It shall not be the responsibility of USEPL to send any reminder or any such communication to intimate the customer either in nature of intimating the expiry of the contract or in the nature of renewal notice of the contract. The onus of renewing the contract rests with the owner.

O. In the event of any complaint, please quote your name, address and contract number.

P. This contract sets out all the terms & conditions, of which USEPL agrees to service the equipment & cancels and supersedes all prior agreements, undertakings or arrangements, oral or written between the parties on the subject matter.